Application support
Investigate and resolve user-reported issues in Maximo Manage and related applications, from data corrections and security access to workflow and configuration faults.
Support services
Managed support services for Maximo and MAS
After go-live, Maximo needs steady care across the application, the OpenShift platform, and the database. ASUITE provides support services for Maximo and MAS environments in the UAE, sized to the needs of each organization.
Discuss your requirements →What support covers
OpenShift platform operations
MAS depends on a healthy Red Hat OpenShift environment. We monitor cluster and SNO health, manage certificates and storage, and plan OpenShift updates in step with MAS compatibility.
Patching and updates
MAS and its applications receive regular updates. We plan, test, and apply them in non-production first, so fixes and security patches reach production in a controlled way.
Monitoring and housekeeping
Proactive checks on integrations, scheduled tasks, escalations, queues, logs, and database growth catch problems before users are affected.
Enhancements and minor changes
Handle the steady flow of small improvements: new fields, report changes, workflow adjustments, and additional KPIs, delivered through an agreed change process.
Backup and recovery assurance
Verify that backups complete and can be restored, and keep recovery procedures current as the environment changes.
Questions and answers
Maximo support: common questions
What does Maximo managed support include?
It typically includes incident resolution, monitoring, patching, user and security administration, minor enhancements, and coordination with IBM support for product defects. The exact scope and service levels are defined in the support agreement.
Is support different for MAS compared with Maximo 7.6?
Yes. MAS runs on Red Hat OpenShift, so support must cover the container platform, operators, and certificates as well as the application and database. Updates are also more frequent.
Can support start after an upgrade delivered by another provider?
Yes. Support normally begins with an onboarding review of the environment, documentation, and open issues, so the support team understands the system before taking responsibility.
Related services
Need dependable Maximo support?
Tell us about your environment, user base, and support hours. We will propose a suitable support model.
Contact ASUITE →