ASUITE
Facilities management

Maximo for facilities management: CAFM, CMMS, and IWMS in one platform

Facilities management teams in the UAE use Maximo to run hard and soft services across buildings, campuses, and communities. ASUITE configures Maximo for FM service providers and owner-operators who need a help desk, planned maintenance, contract SLAs, and client reporting in a single system.

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How Maximo supports FM operations

CAFM

Computer-aided facilities management (CAFM) software supports the day-to-day running of buildings: help desk, reactive and planned maintenance, space and asset records. Maximo covers these functions and scales from a single building to a large portfolio.

CMMS

A computerized maintenance management system (CMMS) schedules and records maintenance work. Maximo provides CMMS capability, including preventive maintenance, job plans, and spare parts, and extends it with enterprise asset management functions.

IWMS

An integrated workplace management system (IWMS) adds real estate, lease, space, and capital project management. Within the IBM portfolio this is addressed by IBM TRIRIGA, now part of the Maximo family as Maximo Real Estate and Facilities.

FM contracts and SLAs

Model client contracts, sites, and service level agreements so that response and resolution targets are applied automatically to each request. Escalations alert supervisors before a target is missed.

Help desk and service requests

Give occupants and client representatives a simple way to raise requests, and give the help desk the tools to classify, dispatch, and track them through to completion and feedback.

Industry practice

Processes can be mapped to the facility management practices promoted by bodies such as the Middle East Facility Management Association (MEFMA) and the International Facility Management Association (IFMA), including planned maintenance regimes and performance measurement.

Questions and answers

Facilities management systems: common questions

What is the difference between CAFM, CMMS, and IWMS?

A CMMS focuses on maintenance work and assets. CAFM adds facilities functions such as help desk and space records. An IWMS is broader again, covering real estate, leases, and capital projects. The categories overlap, and Maximo is used for both CMMS and CAFM requirements.

Can Maximo be used as a CAFM system?

Yes. Maximo is widely used for facilities management, with service requests, SLAs, preventive maintenance, contracts, and mobile apps for technicians providing the core CAFM functions.

Can one Maximo system serve several FM clients?

Yes. Maximo's organization and site structure, together with security groups, allows a service provider to separate data and reporting by client, contract, or site within one system.

Selecting or improving an FM system?

Tell us about your portfolio, contracts, and reporting obligations. We will show how Maximo can be configured to fit.

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